Last updated: October 21, 2026

Ginco Shirts ships men’s shirts directly from our workshop in Karol Bagh, New Delhi, to customers across India. This Shipping Policy explains how and when your order will reach you.

Shipping Locations

We currently deliver to most serviceable pin codes across India through our trusted courier partners. You can check whether your pin code is serviceable at checkout. We do not ship internationally at this time. For international or bulk orders, please contact us directly.

Order Processing Time

Orders are processed and dispatched within 1 to 2 business days of being placed. Orders placed on Sundays or public holidays are processed on the next business day. During sales, festive seasons and new launches, processing may take an extra 1 to 2 days.

Estimated Delivery Time

After dispatch, delivery usually takes:

• Delhi NCR: 1 to 3 business days
• Metro cities: 3 to 5 business days
• Rest of India: 4 to 7 business days
• Remote areas, North-East states, Jammu & Kashmir, Ladakh and island territories: 7 to 10 business days

These timelines are estimates. Delays can occasionally happen because of weather, local restrictions, festivals, courier disruptions or incorrect address details.

Shipping Charges

Shipping charges, if any, are calculated based on your pin code and order value and are clearly shown at checkout before you pay. Free shipping offers, when available, are displayed on our website and applied automatically at checkout.

Cash on Delivery

Cash on Delivery (COD) is available on most serviceable pin codes. Any COD handling fee will be shown at checkout. We may ask you to confirm COD orders by phone or WhatsApp before dispatch, and unconfirmed orders may be cancelled. COD may be limited for high-value orders or for customers with a history of refused deliveries.

Order Tracking

Once your order is dispatched, you will receive the tracking number and courier details by email, SMS or WhatsApp. You can use these to track your shipment on the courier partner’s website. You can also contact our team for an update at any time.

Delivery Attempts and Address Accuracy

Please make sure your shipping address, pin code and phone number are complete and correct. Our courier partner will usually make up to 3 delivery attempts. If the order cannot be delivered because of an incorrect address, an unreachable phone number or refusal to accept, it will be returned to us.

• For prepaid orders returned undelivered, we will refund the order value after deducting the forward and return shipping charges, or reship the order once you pay the reshipping charge.
• Address changes are possible only before the order is dispatched.

Damaged or Tampered Packages

Please check the package before accepting it. If the outer package looks damaged, opened or tampered with, refuse the delivery or note it with the delivery agent and inform us within 48 hours with photos. We recommend recording an unboxing video, since it helps us resolve any issue quickly under our Return & Refund Policy.

Lost or Delayed Shipments

If your order has not arrived within 10 business days of dispatch, please contact us. We will raise the matter with our courier partner and, if the shipment is confirmed lost in transit, we will send you a replacement or a full refund at no extra cost.

Contact Us

For questions about shipping or the status of your order, contact us with your order number:

• Email: gincoshirts.pe@gmail.com
• Phone / WhatsApp: +91 8377866696
• Address: H-16/116B, 2nd Floor, Govind Garh, Tank Road, Karol Bagh, New Delhi, India
• Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST