Last updated: October 21, 2026

At Ginco Shirts, every shirt is designed, cut and stitched by us in Karol Bagh, New Delhi, and checked before it leaves our workshop. We want you to love what you wear. If something isn’t right, this policy explains how returns, exchanges and refunds work for orders placed on gincoshirts.com.

Return and Exchange Window

You can request a return or a size exchange within 7 days of delivery. Requests raised after 7 days cannot be accepted.

Eligibility Conditions

To qualify for a return or exchange, the shirt must be:

• Unworn, unwashed and unaltered
• Free of stains, perfume, deodorant marks, makeup or pet hair
• Returned with all original tags attached and in its original packaging
• Accompanied by the invoice or order number

Every returned shirt goes through a quality check at our facility. If it does not meet these conditions, we will ship it back to you and no refund or exchange will be issued.

Items That Cannot Be Returned

• Products marked “Final Sale” or “Non-Returnable” on the product page
• Custom-stitched, altered or personalized shirts
• Gift cards and promotional freebies
• Bulk and wholesale orders, which are governed by the terms agreed at the time of the order

Damaged, Defective or Wrong Item

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the product, the label and the outer package. An unboxing video helps us resolve your case faster. Once verified, we will arrange a free reverse pickup and send you a replacement or a full refund, whichever you prefer.

Size Exchanges

Ordered the wrong size? We will happily exchange it for another size of the same shirt, subject to stock availability. If your preferred size is out of stock, you can choose a different product of equal value or request a refund.

• Your first size exchange on an order includes a free reverse pickup.
• The replacement is dispatched once the original shirt reaches us and passes the quality check.
• If you choose a product of higher value, the price difference must be paid before dispatch.

How to Request a Return or Exchange

1. Email us at gincoshirts.pe@gmail.com or message us on WhatsApp at +91 8377866696 with your order number, the item you want to return and the reason.
2. Our team will confirm eligibility within 1 to 2 business days and schedule a reverse pickup.
3. Pack the shirt securely in its original packaging with all tags attached and hand it to our courier partner.
4. Once the shirt reaches us and clears the quality check, we will process your exchange or refund.

If reverse pickup is not available at your pin code, we will ask you to self-ship the product to our Karol Bagh address. In that case, we will reimburse standard courier charges of up to ₹100 for verified damaged, defective or wrong items.

Return Shipping Charges

• Damaged, defective or wrong item: reverse pickup is free.
• First size exchange: reverse pickup is free.
• Change of mind or any other reason: a reverse pickup fee of ₹99 will be deducted from your refund.

Original shipping charges and Cash on Delivery fees, if any, are non-refundable except when the return is due to our error.

Refunds

Once your return passes the quality check, we will email you to confirm the refund. Refunds are processed within 5 to 7 business days of approval.

Prepaid Orders

Refunds for orders paid by UPI, debit card, credit card, net banking or wallet are credited to the original payment method. Depending on your bank, it may take a few additional business days for the amount to reflect in your account.

Cash on Delivery Orders

For COD orders, we will ask for your UPI ID or bank account details and transfer the refund directly. Please share accurate details, since we cannot be responsible for delays caused by incorrect information.

Store Credit

If you prefer, you can choose store credit instead of a refund. Store credit is issued as a coupon code valid on your next purchase on our website.

Order Cancellation

You can cancel your order free of charge any time before it is dispatched by contacting us with your order number. Prepaid orders cancelled before dispatch are refunded in full to the original payment method.

Once an order has been dispatched, it cannot be cancelled. You can either refuse the delivery or request a return after delivery under this policy. Repeated refusal of COD orders may lead to COD being disabled on your account.

Ginco Shirts reserves the right to cancel any order due to stock unavailability, pricing errors or suspected fraudulent activity. In such cases, any amount paid will be refunded in full.

Contact Us

For any question about returns, exchanges or refunds, reach out to our customer care team:

• Email: gincoshirts.pe@gmail.com
• Phone / WhatsApp: +91 8377866696
• Address: H-16/116B, 2nd Floor, Govind Garh, Tank Road, Karol Bagh, New Delhi, India
• Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST